Customer Services

 

“Shop with Confidence”

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products of the highest standard.

If there is a problem with your order, please call our Customer Service Department at +971 55 551 4972, Saturday through Thursday 10am to 7pm and Friday 2pm to 5pm. You may also contact us via e-mail at Customerservice@dubai-furniture-direct.com. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 10 days. Credit Card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please do not hesitate to call our Sales Team at +971 55 551 4972, Saturday through Thursday 10am to 7pm and Friday 2pm to 5pm with any questions or issues relating to our products. Our customers are among the best-informed, most sophisticated users of modern furniture in the world, and we are eager to learn from you.

Dubai-Furniture-Direct Privacy Policy

 

Cancellation Policy

In stock items normally ship within a reasonable period after an order has been placed. We will accept cancellation of your order for items that have not shipped or that are on back-order. Once an item has shipped cancellation is not possible, but you may return the goods to D-F-D's distribution center for a refund. If you choose to return an item that has already shipped, you will be responsible for all shipping costs, both to and from our distribution center.

 

Returns, Exchanges, Refunds

If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit back. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 10 days. In circumstances when an item is approved for return after 10 days a restocking fee may be charged. Credit Card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

 

Deliveries to The Whole of UAE

For deliveries: Dubai, Sharjah, Ajman, Ras Al Khaimah, and Um Al Quwain, Please view the Standard Delivery or click here . Abu Dhabi, Al Ain, and Fujairah Minimum purchase order of AED3000 apply. please call us on 055 551 4972, alternatively click here. For Deliveries outside the UAE Please view DOU below, or click here.

STANDARD DELIVERY offers delivery right to your front door. The typical delivery timeframe is 5–10 business days from the day your order is confirmed. Standard Delivery include full assembly, unpacking and trash removal. Deliveries are made Saturday-Thursday. Delivery appointments, are made for a four-hour window usually from 9am to 1pm or 1pm to 5pm.

 

Deliveries Outside The UAE

D-F-D is not delivering outside the borders of UAE. You can nevertheless contact our Logistic Departement at +971 55 551 4972 or info@dubai-furniture-direct.com if you have specific requirements and/or are a distributer outside UAE.

 

Decor Colonial RAK L.L.C.

P.O. Box 33285

Al Jazirah Al Hamra

Ras Al Khaimah - UAE

Tel: +971 55 551 4972 (Customer Service, Sales, & Delivery Department)

Fax: +971 7 235 3627

eMail: enquiry@dubai-furniture-direct.com

HomeHome